Frequently Asked Questions

Everything you need to know about our luxury fragrances and services.

Where does Floraïku ship and what are the costs?

We offer complimentary standard shipping on all orders over $150. Currently, we ship to over 40 countries across Europe, North America, and Asia. Delivery times typically range from 3 to 7 business days depending on your location.

What is your return policy for fragrances?

We offer a 14-day return policy for unopened and unused products in their original packaging. To help you choose, each full-size bottle comes with a matching 1.5ml sample so you can test the scent before opening the main bottle.

Are Floraïku products vegan and cruelty-free?

Yes, we are committed to ethical beauty. All of our fragrances and body care products are 100% vegan and are never tested on animals.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I refill my Floraïku perfume bottle?

In our commitment to sustainability, many of our signature bottles are designed to be refillable. You can purchase specific refill sets on our website to replenish your favorite scent while reducing waste.